Refund Policy

1. Type of Service

The services offered by Algotech Srl are provided through a digital SaaS (Software-as-a-Service) platform accessible online and consist of financial analysis tools and artificial intelligence-based functionalities. The services are available on a free basis and through paid subscriptions.

2. Subscription Cancellation

Users can cancel their subscription at any time. The cancellation takes effect at the end of the current billing period, and the user will continue to have access to premium features until expiration.

3. Refunds

As a general rule, Algotech Srl does not provide refunds for subscription periods that have already started or been completed, except in cases provided for by law.

No refunds will be provided in case of:

  • Voluntary deactivation of the service before the expiration of the paid period.
  • Non-use of the platform.
  • Technical problems not directly attributable to Algotech Srl.

4. Exceptions

At our discretion, we may consider refund requests within 14 days of the initial purchase, provided that:

  • the user has not already significantly used the purchased services;
  • the refund is requested for a justified cause (e.g., structural platform malfunctions not resolved within reasonable time).

5. Right of Withdrawal (EU Consumers)

Under Directive 2011/83/EU, consumers who purchase digitally have 14 days to exercise the right of withdrawal without obligation to provide justification.

However, this right lapses when:

  • the user accesses the platform and actively uses the purchased functionalities;
  • the user explicitly consents to the immediate provision of the digital service.

During checkout, the user is informed and consents to lose the right of withdrawal pursuant to art. 59, lett. o) of the Consumer Code.

6. Refund Requests

To request a refund, write to: support@algotechnologies.ai indicating name, email, order ID and reason for the request.

7. Changes to this Policy

Algotech Srl reserves the right to modify this Refund Policy at any time. Any changes will take effect immediately upon publication on the website.